Return & Refund Policy

Returns

1. Products delivered by Scanecart.lk may be returned or exchanged within seven (7) days of delivery only if they are found to be defective or damaged.

2. Returns will not be processed in the following cases:

  • The product is returned without its original packaging, including price tags, labels, original packing materials, freebies, and other accessories, or if the original packaging is damaged.
  • The product is damaged due to misuse or mishandling by the customer.
  • The product has been used or altered in any way by the customer.
  • The return request must be initiated within seven (7) business days from the date of delivery.

3. If your product is eligible for return, please contact us through one of the following channels to initiate the return process:

Once the return is initiated, we will arrange a return pick-up under our Return Policy. A refund will be processed once the returned product has been received and verified.

4. The return process will be completed within seven (7) days of the return request. Please ensure the product is ready for pick-up, as our delivery partner will arrive with the necessary documentation.

Refund Process for Returns

1. Cancellation Before Delivery

  • If an order is canceled before it has been delivered, we will initiate the refund within 48 business hours of receiving the cancellation request.
  • The refunded amount will be credited to your bank account within 7-14 days.

2. Cancellation After Delivery

  • If an order has already been delivered and a cancellation request is made, we will arrange for a return pickup.
  • The refund will be initiated only after the product is received at our warehouse or the designated return location and has undergone quality verification.
  • Once approved, the refund will be processed within 7-10 business days using the original payment method.
  • For Cash on Delivery (COD) orders, our team will contact you to arrange a refund via bank transfer or another preferred payment method.

3. Promotional Coupons

  • If an order was placed using a Scanecart.lk promotional coupon, the coupon will not be reactivated or exchanged for cash in case of cancellation.

4. Replacement Option

  • Instead of a refund, customers may opt for a product replacement, subject to availability.

For any further inquiries, please feel free to contact our customer support team.